Returns & Refunds Policy

The following is applicable for items that are Defective

 
Please note : That warranty does not include seal's on Gas Guns, PCP Air Rifles, Air Rifles (Break Barrels / Nitro Piston), CO2 Rifles & Paintball Guns.

• If on receiving your order you are not delighted with your purchase, let our customer service team know within 7 days, and your query will be escalated to our Store Manager to assist you. Please feel free to chat directly via WhatsApp on 073 184 2229 (no calls, messages only)
• If you have used a product and found it to be damaged or faulty, upon inspection, we will either replace, refund or repair the item, depending on the circumstance, and supplier discretion.
• Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.
• For repair items under warranty, We charge an R200 handling fee for our couriers to pick up and drop off the repaired item to and from suppliers, and back to you.
• Repaired items would only be released once the handling fee has been paid in full.
• Should you wish to use your own courier for repair queries, we DO NOT charge a handling fee.